Support
Write to a person, or find the answer below.
Write to us
support@- In the app, Settings › Help › Send feedback fills in your iPhone model, iOS version and plan, and can attach a diagnostics report. It never includes photos.
- On a report or an assistant answer, Report a wrong answer drafts an email with the citations and their library check, without photos.
- Never send photos of a job you would not share with a client.
Subscriptions
Subscriptions are billed and managed by Apple.
Cancel or change a plan on your iPhone in Settings › your name › Subscriptions. Access continues to the end of the paid period. Apple's cancellation guide
Restore Purchases is on the paywall and under Settings › Subscription in the app.
Refunds are handled by Apple at reportaproblem.apple.com.
Common questions
What does Electrician Helper Pro do?
It reads photos of any electrical job, flags the hazards and NEC violations against the code edition your state enforces, and gives a step-by-step repair procedure with the code basis, tools, materials and the test that verifies each step. An assistant answers follow-up questions and a quote builder exports a contractor-branded PDF estimate.
How much does Electrician Helper Pro cost?
Every feature is free for 7 days on the device, with no account or card. After that, Pro Annual is $99.99 per year (about $8.33 a month, 36% less than monthly), Pro Monthly is $12.99 per month, and the Apprentice Pass is $5.99 per month for 15 AI diagnostics a month with 2 photos each and watermarked PDF estimates. Full detail: https://electricianhelperpro.com/#plans
What stays free after the trial?
The offline 50-state NEC adoption database, the plain-language key-article summaries and the five calculators (voltage drop, box fill, conduit fill, wire ampacity, service load) stay free. AI diagnostics, the assistant and PDF export need a plan.
Is Pro unlimited?
Pro has no monthly diagnostic count. To keep the service fair for everyone, each device can send up to 150 AI requests a day and 600 a month (a diagnosis or one assistant question is one request); the app says so if a limit is reached, and the offline code library and calculators keep working.
Does it work offline?
The Codes tab, the article summaries and the calculators work with no signal. AI diagnostics and the assistant need a connection.
Which NEC edition does my state enforce?
The Codes tab lists every state and the District of Columbia with its current NEC edition, its amendments, next-cycle notes and a link to the licensing board. Where cities and counties adopt their own edition, it says so and shows the edition the app cites. It works offline. Confirm the edition in force with your Authority Having Jurisdiction before permitting work.
Is this Federal Pacific panel a fire hazard?
Federal Pacific, Zinsco and other known hazard panels, arcing and backfed generators without an interlock are escalated automatically: the report is flagged CRITICAL and opens with de-energization steps before anything else.
Are the answers safe to act on?
No output is safe to act on unverified. Diagnoses, repair procedures, cost figures and answers are AI-generated and can be wrong or invented, including article numbers. Verify them against the NEC edition and amendments your Authority Having Jurisdiction adopts and in the field. Repair steps are shown only after a lockout/tagout affirmation per NFPA 70E. Advisory tool only; verification required by a licensed contractor.
Where do my photos go?
Photos are downscaled and stripped of GPS and EXIF metadata on the phone, then sent over an encrypted connection to Google's Gemini API through the app's own relay for analysis. They are stored only on your device and can be deleted at any time. There is no account and no tracking. See the privacy policy: https://electricianhelperpro.com/privacy
How do I delete my data?
Delete a report in the app to delete its photos, or delete the app to delete everything it stored on the phone. There is no account, so there is nothing to close. To have messages you sent us deleted, email support@electricianhelperpro.com.
How do I cancel or restore a subscription?
Subscriptions are handled by Apple. Cancel any time in your App Store account settings; access continues to the end of the paid period. Restore Purchases is on the paywall and under Settings › Subscription in the app.
The 22 questions the app checks in one tap Privacy policy Terms & Safety